Privacy Policy
At Stormhaven, we take your privacy seriously. This policy explains how we collect, use, protect, and manage your personal information.
Last updated: November 28, 2025
Contact Information
Stormhaven
Queen's Quay West 207
Toronto, ON M5J 1A7, Canada
Phone: +16473412337
Email: info@sto-rm-haven.com
Our Commitment to Your Privacy
Stormhaven is committed to protecting your personal information and your right to privacy. When you visit our website or contact us about our services, you trust us with your information. We take that responsibility seriously.
This privacy policy describes what information we collect, how we use it, and what rights you have regarding your personal data. If you have any questions or concerns, please contact us using the information provided above.
Information We Collect
Information You Provide to Us
We collect personal information that you voluntarily provide when you:
- • Fill out our contact form with your name, email address, and message
- • Communicate with us via email or phone
- • Request information about our services
- • Participate in surveys or provide feedback
Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and browsing behavior:
- • IP address and general location information
- • Browser type and version
- • Pages you visit on our website
- • Time and date of your visit
- • Referring website or search terms
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through our Cookie Policy page or your browser settings. For detailed information about cookies we use, please visit our Cookie Policy.
How We Use Your Information
We use the information we collect for the following purposes:
To Provide Our Services
Responding to your inquiries, processing requests, and delivering the services you've asked for
To Improve Our Website
Understanding how visitors use our site, identifying areas for improvement, and optimizing user experience
To Communicate With You
Sending responses to your messages, providing updates about our services, and sharing relevant information
For Analytics and Marketing
Analyzing website traffic patterns, understanding visitor demographics, and improving our marketing efforts (only with your consent where required)
To Protect Our Services
Preventing fraud, ensuring website security, and complying with legal obligations
Legal Basis for Processing: We process your personal information based on your consent, the performance of a contract, compliance with legal obligations, and our legitimate business interests.
How We Share Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who help us operate our website and provide our services (such as web hosting, analytics, and email services)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with any merger, sale of company assets, or acquisition
- With Your Consent: When you have given us explicit permission to share your information
How We Protect Your Information
We implement appropriate technical and organizational security measures to protect your personal information:
- • Secure server infrastructure with encryption protocols
- • Regular security audits and monitoring
- • Limited access to personal data by authorized personnel only
- • Secure data transmission using SSL/TLS encryption
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
How Long We Keep Your Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy:
- • Contact form submissions: Retained until your inquiry is resolved, plus up to 2 years for record-keeping
- • Analytics data: Typically retained for 26 months in aggregated form
- • Cookie data: As specified in our Cookie Policy, typically no longer than necessary
When we no longer need your information, we will securely delete or anonymize it in accordance with applicable laws.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you
Right to Rectification
Request correction of inaccurate or incomplete information
Right to Erasure
Request deletion of your personal data under certain circumstances
Right to Data Portability
Receive your personal data in a structured, commonly used format
Right to Object
Object to processing of your personal data for certain purposes
Right to Withdraw Consent
Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the information provided at the top of this page. We will respond to your request within 30 days.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- • Avoid filling out contact forms, account registrations, or any data-submitting features
- • Disable cookies through your browser settings (see our Cookie Policy for more details)
- • Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this privacy policy periodically to stay informed about how we protect your information.
Questions or Concerns?
If you have any questions about this privacy policy or how we handle your personal information, we're here to help.
Contact Us